Notifications

WAKU Care notifies you about important events within a deployment — new cases, work order assignments, and other activities that need your attention. Notifications are tied to the specific deployment, since cases, work orders, and devices always belong to a deployment.

Notification types

Notifications are triggered by events in the deployment such as:

• A new case is created or assigned to you
• A work order is assigned to you or changes status
• A case or work order you’re involved with is updated
• Inventory levels fall below minimum thresholds

Email notifications per deployment

Email notifications are configured per deployment in the Deployment Settings. This lets each site have its own recipients and language.

Setting	Description
Default Case Notification Email	Email address that receives notifications for new cases
Default Maintenance Notification Email	Email address for work order notifications
Notification Language	Language for notification emails from this deployment

Tip

Set a default notification email so newly created cases at a site don’t go unnoticed — even when no assignee has been set (yet).