Tags
Tags are labels you can attach to entities for categorization and filtering. WAKU Care supports three independent tag types, each for a different entity.
Tag types
Section titled “Tag types”| Tag Type | Applied to | Purpose |
|---|---|---|
| Device Tags | Devices | Categorize devices by area, priority, type, etc. |
| Maintenance Tags | Work Orders | Categorize work by department, urgency, type, etc. |
| Case Tags | Cases | Categorize incidents by root cause, severity, etc. |
Managing Tags
Section titled “Managing Tags”Tags are managed under Workspace Settings > Workspace Tags (organized by tag type). You can:
- Create new tags
- Edit tag names and descriptions
- Delete unused tags
Using Tags
Section titled “Using Tags”General use
Section titled “General use”Tags are available as filters on list pages. Filter your device list by Device Tags, your work order list by Maintenance Tags, or your case list by Case Tags. You can assign multiple tags to cases, work orders, and devices to support different filtering options and structures. When you delete a tag or remove a tag from a resource, the tag is removed — but not the resource itself!
Tags in insights and charts
Section titled “Tags in insights and charts”Tags are not only used for filtering — they also organize the analytics data shown in charts. In particular, Maintenance (work order) Tags and Device Tags group the data in the insights charts (for example Work Orders › Insights), so you can compare metrics broken down by tag. A well-thought-out tag structure therefore directly improves the value of your insights.
Maintenance Tags
Section titled “Maintenance Tags”Maintenance Tags should be used whenever you want more clarity in your work orders. They can help, for example, to assign different work orders to different hall areas, or to distinguish between maintenance and repair. Maintenance Tags can also be used to prioritize work orders.
Case Tags
Section titled “Case Tags”Case Tags should be used whenever you want more clarity in your cases. They can help, for example, to assign different cases to different hall areas, or to distinguish between emergencies and other failures. Case Tags can also be used to prioritize cases.
Device Tags: hierarchical structure
Section titled “Device Tags: hierarchical structure”Device Tags support a parent-child hierarchy for structured categorizations.
Example A: Create device tags by organizational structure
Example B: Create device tags by properties
Best Practices
Section titled “Best Practices”- Be consistent — Establish a tagging convention and share it with your team
- Keep it simple — Too many tags reduce their usefulness
- Review regularly — Remove unused tags and consolidate overlapping ones