Smart Search
Smart Search searches your knowledge base with a single free-text query and returns relevant matches from several areas at once. It helps technicians quickly find the right information — without switching between lists and filters.
Where to find it
Section titled “Where to find it”- Header — Open the search dialog from anywhere via the search icon in the top navigation bar.
- Case detail — When a device is attached to a case, WAKU Care surfaces matching knowledge base proposals directly in the case.
What is searched
Section titled “What is searched”A search returns matches from several sources at once:
| Source | Description |
|---|---|
| Devices | Devices matching the query |
| Cases | Existing cases (including semantic search over descriptions) |
| Parts | Matching spare parts |
| Documentation | Content from files attached to device models (manuals etc.) |
Narrowing with filters
Section titled “Narrowing with filters”You can narrow the search with three filters: Device, Manufacturer, and Device Model. Selecting a device automatically fills in its manufacturer and model. Matches that fit the selected device, model, or manufacturer are highlighted with a match icon.
Voice input
Section titled “Voice input”Instead of typing, you can dictate your query via speech-to-text — handy while working at the device.
Create a case from search
Section titled “Create a case from search”If you searched for something but found no matching existing case, you can create a new case directly from search. The query text and the selected device (if any) are pre-filled.
Search scope
Section titled “Search scope”The search considers not only your current workspace, but also the parent (creator) workspace and your customer workspaces. This way you also find shared documentation from manufacturers or service teams.