Triggers

Triggers (data triggers) monitor a device’s machine data and react automatically once a defined condition is met — such as a threshold being exceeded or an unusual trend. In response, they create a case or a work order.

You find triggers in the Device Data area under the Triggers tab.

Scope

Triggers can be defined at two levels:

Per device — applies to a single device
Per device model — applies to all devices of a model

Condition (expression)

A trigger condition is built from a metric of the device data:

Part	Description
Metric	Which data value is evaluated (via the device’s chart selection)
Operator	Comparison, e.g. greater than, less than
Threshold	The comparison value (fixed or relative)
Time window	The period over which the condition is evaluated
Evaluation rate	How often the condition is checked (e.g. every 5 minutes)

Optionally, the derivative (rate of change) can be evaluated instead of the raw value, or a transform can be applied.

Presets

Instead of building the condition from scratch, you can choose from predefined presets that capture common patterns:

Peak — short-term spikes
Trend — sustained movement in one direction
Usage — usage-based thresholds
Deviation — deviation from usual behavior
Threshold Zone — leaving an allowed range
Dynamic — dynamic, data-dependent threshold
Custom — fully custom configuration

Action on trigger

When the condition is met, the trigger performs one of the following actions:

Action	Result
Create case	Creates a case, optionally from a case template
Work order	Creates a work order, optionally with a work template

In addition, a responsible user can be set, who is assigned to the created case or work order.

Strategies — scheduled and usage-based work order creation
Machine Data
Insights