Technician Daily Workflow

This guide walks through a typical day for a technician using WAKU Care.

Start of day — Check your dashboard

Open WAKU Care and check the Daily Summary:

1. Open cases — Are there new incidents that need your attention?
2. Upcoming work orders — Which maintenance is scheduled for today?
3. Service jobs — Are there any scheduled service visits?

Tip

Check your emails or in-app notifications for overnight news — new case assignments, status changes, or urgent issues.

Working on a Work Order

1. Open the work order — From the work order list or a notification
2. Review the tasks — Read through the checklist. For tasks from a work template, the instructions are detailed.
3. Check required parts — If spare parts are listed, pick them from inventory before heading to the device.
4. Start the work order — Change the status to “Started”
5. Work through the tasks:
   • Mark tasks as completed, skipped, or failed
   • Add notes about observations or work performed
   • Take photos of before/after states
   • Record the spare parts actually used
6. Complete the work order — When all tasks are done, mark it as “Finished”

Caution

Once you mark a work order as Finished, it becomes immutable. Check that all tasks are correct and all spare parts are recorded.

Responding to a Case

1. Review the case — Read the description and attached photos
2. Inspect the device — Go to the device and assess the situation
3. Assess the case — Use Assess to record that the case has been reviewed
4. Start working — Use Start to signal that you are working on the case
5. Document findings — Add notes, comments, and photos to the case
6. Create a work order — If repair work is needed, link a work order to the case
7. Resolve the case — Close it with Solve, entering the Solution Statement

Using QR codes in the field

When you’re at a device and need to access its information:

1. Scan the QR code on the device with your phone
2. You’re taken directly to the device page in WAKU Care
3. From there you can view history, open cases, and active work orders

End of day

Before the end of your shift:

• Make sure all completed work orders are marked as “Finished”
• Update cases with new information or status changes
• Note issues that need to be followed up on the next shift
• Check whether new work orders or cases have been assigned for tomorrow