Devices

Devices are the central entity in WAKU Care. A device represents any piece of physical equipment your organization manages — autonomous robots, production machines, sensors, building systems, or any other asset that requires maintenance and monitoring.

Everything else in WAKU Care connects to devices:

• Work Orders document maintenance and repairs performed on devices
• Cases capture incidents and issues related to devices
• Strategies automate maintenance scheduling for devices
• Spare Parts are tracked and assembled into devices

How devices are organized and accessed

Every device always belongs to exactly one deployment (a physical site). The deployment determines who can access the device: only users with a deployment role in that deployment can see and edit it. Workspace admins are automatically given this role on all deployments (it can also be removed per deployment).

This gives the following hierarchy:

1. Workspace — Your organization
2. Deployment — A physical site that controls access (see Deployments)
3. Device — An individual piece of equipment assigned to exactly one deployment

If a device’s location changes, it can be moved between deployments — its complete history is preserved (see Managing Devices).

Organizing with device tags

You can further organize devices using device tags for flexible filtering and grouping in a hierarchical structure. See Devices > Tags for details on the tree structure and navigation.

Device information

On the device page, the information is presented in the following order:

• Name — A unique, human-readable identifier, e.g. “My Device 01”
• Device Identification Number — The device’s identification number (e.g. the manufacturer’s serial number)
• Manufacturing Date — The date the device was manufactured
• Owner — The workspace that owns the device
• Deployment — The site the device is assigned to (it can also be moved from here)
• Tags — Labels for categorization and filtering
• Device Model — The device model as named by the manufacturer (linked to a manufacturer)
• Event Log — All work orders, cases, and tasks related to this device
• Operational Data — Machine data, if the device is connected via a data integration (see below)
• Strategies — A view of all strategies this device is assigned to
• Assembled Parts — Parts currently assembled into the device
• Images, Videos & Files — Attached documentation, manuals, photos
• Knowledge Hub — Model-related documentation from the Knowledge Hub

Machine data and connection status

When a device is connected to WAKU Care via a data integration, it sends machine data (e.g. missions, errors, measurements). Through this integration the device gains a connection status that indicates whether it is actively communicating with WAKU Care:

• Online — The device is connected and sending data
• Offline — The device is not currently communicating
• No Data Connection — No connector has been configured for this device

Note

The data integration requires a paid extension and an external MQTT connection. Not all devices need to be connected — you can manage devices in WAKU Care regardless of their connection status.

For what machine data enables (analysis, usage-based and anomaly-based maintenance), see the Machine Data section.

QR codes

QR codes can be generated for every device. When scanned, they lead straight to the device — within the app or via the Customer Portal, where end-customers can report an issue without an account. QR codes are documented in the context of the Customer Portal: see QR Codes.

What you can do with devices

Action	Description
Create Devices	Add a new device and link it to a model
Manage Devices	Edit, move, delete, and search devices
Use Device Models	Define specifications and documentation for device types
Organize with Deployments	Group devices by site or location
Structure with Tags	Group and filter devices hierarchically with device tags