WAKU Care for Asset Operators
As an Asset Operator, you operate and maintain your own devices. WAKU Care gives you everything you need to keep your equipment running — organized around your Workspace and the Deployments within it.
Your setup at a glance
Section titled “Your setup at a glance”Your Workspace is your organization’s home in WAKU Care. Inside it, you create one Deployment for each physical site where you have devices — a warehouse, a factory floor, a building, or any location you operate in.
Each Deployment holds the devices at that site, along with the cases, work orders, and inventory relevant to that location.
What asset operators typically do
Section titled “What asset operators typically do”Track and organize devices
Section titled “Track and organize devices”Register all your devices in WAKU Care. Assign them to the right Deployment, add serial numbers, model information, and any relevant tags. This creates a single source of truth for your installed base.
- Managing Devices — Add, edit, and organize your devices
- Device Models — Define equipment types with shared specifications
- Deployments — Organize devices by site
- QR Codes — Attach scannable codes to devices for quick field access
Plan and execute maintenance
Section titled “Plan and execute maintenance”Set up recurring maintenance so nothing falls through the cracks. Strategies automatically create work orders on schedule — you don’t have to remember.
- Strategies — Automate maintenance scheduling
- Work Orders — Execute and document maintenance tasks
- Knowledge Hub — Store work templates and reference documents
Capture incidents and resolutions
Section titled “Capture incidents and resolutions”When something breaks or behaves unexpectedly, create a Case. Cases track the full history — from the first report to the final resolution.
- Cases — Log and manage incidents
- Customer Portal — Let on-site staff report issues by scanning a QR code — no account needed
Manage spare parts
Section titled “Manage spare parts”Keep track of what’s in stock, what’s been used, and what needs reordering.
- Inventory — Manage parts across your locations
Recommended starting point
Section titled “Recommended starting point”If you’re setting up WAKU Care for the first time, follow the admin setup guide — it walks through workspace configuration, deployments, devices, templates, and your team in the right order.
Admin Setup Guide
Step-by-step instructions for configuring your Workspace from scratch. Read the guide →
First Steps
A quick walkthrough for getting oriented in WAKU Care. Get started →
Key Concepts
Understand Workspaces, Deployments, Devices, and how they fit together. Learn the concepts →
Roles & Permissions
Control what your team members can see and do. Manage access →