What is WAKU Care?

WAKU Care is a platform for managing devices, maintenance operations, and service workflows. It helps organizations keep their equipment running reliably by providing tools to plan maintenance, track incidents, manage spare parts, and coordinate service teams.

Who is WAKU Care for?

WAKU Care serves three types of organizations:

• End Customers — Companies that operate devices and need to maintain them. Think warehouses running autonomous robots, factories with production equipment, or facilities with building automation systems.
• Service Providers — Companies that maintain and service devices on behalf of others. They need to coordinate technicians, track service jobs, and manage multiple customer sites.
• Manufacturers — Companies that build devices and also provide maintenance services. They need to track their installed base, manage warranty work, and support customers.

What can you do with WAKU Care?

Track your equipment

Register all your devices in one place. Organize them by site (Deployment), attach documentation, and keep a complete history of everything that happens to each device.

Plan and execute maintenance

Create strategies that automatically schedule work orders based on time intervals, device usage, or detected anomalies. Use work templates to standardize procedures. Group work orders into service jobs for efficient operations.

Capture and resolve incidents

When something goes wrong, create a case to document the problem. Use case templates for recurring issues. Track the resolution process from initial report to final solution.

Manage spare parts

Keep track of your spare parts inventory across locations. Know what’s in stock, what’s been used, and when you need to reorder. Record which parts are assembled into which devices.

Use machine data

Connect your devices to capture machine data — missions, errors, and measurements. Analyze it in charts, calculate availability, and let triggers automatically create cases or work orders.

Coordinate service work

Group related work orders into service jobs. Assign technicians, schedule visits, and track completion across multiple devices and sites.

Find things fast with smart search

With smart search you search devices, cases, spare parts, and your documentation with a single query. Technicians quickly find the right information — and can create a case directly from search.

Enable customer self-service

Set up a Customer Portal so your end-customers can report issues directly — no account required. They scan a QR code on the device, enter a PIN, and submit their report.

Next steps

• Key Concepts — Understand the building blocks of WAKU Care
• First Steps — Set up your workspace and add your first device
• Use-Cases by Team Type — How different organizations use WAKU Care