Customer Portal

The Customer Portal is a public-facing interface that allows end-customers to report issues with devices — without needing a WAKU Care account. Customers access the portal by scanning a QR code on the device and entering a PIN.

How it works

1. A QR code is attached to a device
2. An end-customer scans the QR code with their phone
3. They enter the deployment’s 4-digit PIN
4. They can view the device and report an issue (Case)
5. The case appears in WAKU Care, linked to the correct device

Key features

• No account required — Customers don’t need to sign up or log in
• PIN-protected — Access is secured with a 4-digit PIN per deployment
• QR code access — Scan and go, no URLs to remember
• Case Templates — Customers can select from predefined issue types
• Contact details — Customers provide their name, email, and phone for follow-up
• Open cases view — Optionally show customers their recent open cases
• Custom branding — Add welcome messages and instructions

When to use the Customer Portal

The Customer Portal is ideal when:

• Your devices are operated by end-customers who aren’t WAKU Care users
• You want to reduce phone/email-based issue reporting
• You need structured issue reports instead of free-form messages
• You want issues to be automatically linked to the correct device

Learn more

• Setup
• End-Customer Usage