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WAKU Care Documentation
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Service Jobs

A Service Job groups multiple work orders and/or cases together for coordinated execution. Service Jobs are particularly useful for planning technician visits where several tasks need to be handled at once.

When to use Service Jobs

Section titled “When to use Service Jobs”

Service Jobs make sense when:

  • A technician is visiting a site and needs to handle multiple work orders
  • Several cases at the same deployment should be addressed in one trip
  • You want to schedule and track a coordinated service visit
  • Multiple related work items should be planned and completed together

Structure of a Service Job

Section titled “Structure of a Service Job”

Each Service Job contains:

  • ID — A unique, sequential identifier assigned automatically on creation
  • Title and description — What the service visit is about
  • Planned and scheduled dates — When the visit is planned and confirmed
  • Assignee(s) — One or more technicians assigned to the job
  • Linked Work Orders — The work orders to be completed during this visit
  • Linked Cases — The cases to be addressed
  • Status — Tracking the overall progress

The ID of a Service Job

Section titled “The ID of a Service Job”

Every Service Job automatically receives a unique ID on creation, in the format ABBREVIATION-NUMBER — for example WAKU-42. The abbreviation comes from your workspace, and the number counts up sequentially per workspace. The ID never changes, which makes it a stable reference to a job.

The ID is shown in the detail view, in the table, and in the list views.

  • Sharing — Clicking the ID copies it to the clipboard (confirmed with Copied). This lets you refer to a specific Service Job unambiguously in emails, chat messages, or tickets.
  • Searching — Enter an ID into the search of the Service Jobs overview to jump straight to the matching job.

Aggregated information

Section titled “Aggregated information”

WAKU Care automatically aggregates information from linked items:

  • Planned duration — Sum of planned durations from all linked work orders
  • Resolution duration — Total actual time spent across all linked work orders
  • Parts needed — Combined list of spare parts required across all tasks

Learn more

Section titled “Learn more”